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Office Policies:

Our pledge to our patients:

  • Best efforts are made to see patients with acute symptoms within 24-48 hours and to schedule elective appointments within a week.
  • We strive to provide the best possible diagnosis and treatment for gastrointestinal problems.
  • We attempt to get back to patients' questions and concerns in a reasonable amount of time (usually 24-48 hours).
  • Our office staff will be courteous and you will be treated with respect.

Our expectations from our patients:

  • We expect you to be a full partner in your care.
  • We will discuss your lab work and x-ray results usually on your follow up visits. If you do not want a follow up visit, call us and we will let you know your test results.
  • We will attempt to contact you with any important lab or x-ray results that require you to follow up with Dr. Yakhmi or that medical action be taken.
  • Patients are advised to be active participants in their care and to insist upon being told their results from the various labs that we order so that errors of omissions can be avoided.
  • We will discuss labs with liver disease patients on follow up visits only to avoid errors and miscommunication.

Cancellation Policy:

  • When our patients do not show up for their appointments, it costs us both time and money. This can hinder us in providing the high level of service to which our patients are accustomed. We expect you to notify us at least 48 hours in advance of a scheduled appointment to prevent fees.
  • Missed consults or follow up visits at our office will incur a $25.00 charge.
  • Missed procedures appointments at the office or hospital will incur a $250.00 charge.
  • Office consults or follow-up visits must be cancelled 48 hours prior to the date of the scheduled visit.

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Billing Policies:

Please read the following in its entirety. Our receptionist will be glad to address your questions or concerns.

All Co-pays are due at time of service. We accept MasterCard, Visa, cash, and checks.

Unless a financial hardship is proven, waiving a co-pay or deductible aids the patient in violating his or her contract with the insurance company. Insurance companies are notified when the co-pay is not paid.

It is Your Responsibility to let our office know if you have changed insurance companies since your last visit, and which hospital(s) is/are in your plan. Our office must have an up-to-date copy of your insurance card in order to forward claims.

If you have not heard from your insurance company within three (3) or four (4) weeks, then you need to contact your insurance company to make sure they are paying the claims. We do file with your insurance company; if they have not paid, the charges covered, or not covered, are always your responsibility. The contract is between you and the insurance company, not our office.

If you have medicaid and you have been terminated or you have a spend-down to meet, then you will be responsible for paying the portion due.

If you cannot pay your balance in its entirety then you should call our office to set up a payment plan.

If after forty-five (45) days the balance due on your account is not paid, and you have not made payment arrangements, your account will be turned over to a collection agency. You will be responsible for collection effort fees, including attorney and court cost; this could result in your being terminated as a patient in our practice. There will be a $25.00 charge for all checks returned from the bank as a result of insufficient funds in your account.

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